From the Orders tab, you can manage refunds and cancelations. In this article, make sure you follow the information that's relevant for you.
Whenever you or a client cancel a service, we recommend handling the refund as soon as possible. This is to avoid chargebacks, which are charge reversals issued by payment providers on behalf of clients that dispute them.
Issue refunds directly from the Orders tab or the Participant List in your site's dashboard. Alternatively, you can refund clients through the payment provider used for the transaction.
In this article, learn how to refund clients:
Using the Orders tab
Using the Participant List
Through the payment provider
Tips:
We recommend that you refund all canceled services, whether they were canceled by you or by your client.
To reduce chargebacks, make sure to update clients as soon as you process their refunds.
Keep records about all the refunds you issue, including details about the services, clients, dates, and amounts.
Refunding clients using the Orders tab Some Wix Bookings users have access to the Orders tab and their bookings appear there.
From the Orders tab, you can either refund and cancel the order completely, or refund it without cancelling. Click the relevant link for complete instructions, depending on the desired action and payment provider used:
Refund only:
Payment provider is Wix Payments, PayPal, or Stripe
Online payment was processed by a different payment provider (not Wix Payments, PayPal, or Stripe)
Payment was made offline (in person, through an app, by check etc.)
Refund and cancel:
Payment provider is Wix Payments, PayPal, or Stripe
Online payment was processed by a different payment provider (not Wix Payments, PayPal, or Stripe)
Payment was made offline (in person, through an app, by check etc.)
Note: All Wix Stores users have the orders tab. Use these instructions only if your bookings orders appear in the Orders tab.
Refunding clients using the Participants List
You can issue refunds to clients from the Participant List in your Booking Calendar.
To refund a client using the Participant List:
Go to Booking Calendar in your site's dashboard.
Click the relevant session in your calendar.
Click Manage to view the Participant List.
Hover over the relevant client and click the Remove Participant icon .
Select the Issue refund checkbox.
Click Remove.
(Optional) Select the Send cancelation email checkbox to let your client know you cancelled the appointment.
Click Confirm Refund.
(Optional) Select the Send refund email checkbox to let the client know you issued a full refund.
Refunding clients through the payment provider You can process refunds for clients directly through the payment provider that was used for the transaction. For example, if a client paid for the service using PayPal, go to the PayPal dashboard to refund them. If the transaction was processed through Wix Payments, go to the Wix Payments dashboard to process the refund.
Comentarios